[MUD-Dev] players who "take away from the game"

[msew]

So I was at the GDC road trip here in austin and attended the talk: 
"Managing Online Game Communities" by Gordon Walton from Origin.


His talk centered around how to deal with those 5-10% of players that are 
disruptive to the game.  He didn't really give a good definition of what 
disruptive is but from hints in his talk it seemed to be players that were 
either just purely assholes and would go find someone and swear at them and 
call them racist things and just verbally berate them over and over.

His method of dealing with said disruptive player was to ban them.  Account 
terminated.


Now it seems for those type of players that this seems to be the best 
way.  (ie if you are a pure jerk 100% the time and have no socially 
redeeming values  see ya!)


As with all things I think there is a spectrum of jerkness.  Of these 5-10% 
of the players that might be deemed "disruptive" I can't possibly imagine 
all of them having no social redeeming values at all.  (if they are, our 
society is in deep trouble)


Question to everyone:

0) what are disruptive players?
1) what do you do with disruptive players?
2) why do disruptive players appear/blossom?








msew










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